Privacy Policy

ACTIVE3SPORTS CUSTOMER PRIVACY POLICY STATEMENT

ACTIVE3SPORTS LTD – T/A ACTIVE3SPORTS is a company registered in England and Wales. Referred to as “ACTIVE3SPORTS ”, “We” or “Us” in this policy.

Maintaining the security of your data is a priority at ACTIVE3SPORTS , and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. ACTIVE3SPORTS is also dedicated to being transparent about what data we collect about you and how we use it.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This allows our website show correctly on different systems

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. We an opt-in policy and you may unsubscribe at any point.

To manage any registered account(s) that you may hold with us.

To Verify your identity

For crime and fraud prevention, detection and related purposes.

For Market research purposes to better understand your needs.

To manage our customer service interactions with you.

Where we a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)

What Personal Data do we collect?

ACTIVE3SPORTS may collect the following information about you
Your name, age/date of birth and Gender
Your contact details : Postal address including billing and delivery address. Telephone numbers (including mobile numbers) and e-mail address.
Purchases and orders made by you.
Your online browsing activities on ACTIVE3SPORTS Ltd T/A ACTIVE3SPORTS Websites
Your password(s)
When you make a purchase or place an order with us, your payment card details.
Your communication and marketing preferences.
Your interests, preferences, feedback and survey responses
Your location
Your correspondence and communications with us.

What you can do to help protect your data.

ACTIVE3SPORTS will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from ACTIVE3SPORTS asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety both in addition to ACTIVE3SPORTS and more generally.

Keep your account passwords private, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that may also be easily obtained. We also recommend that you frequently change your password. You can do this accessing your account, clicking ‘account’ and selecting change password.

Legal basis for ACTIVE3SPORTS processing customer personal data General

ACTIVE3SPORTS collects and uses customers’ personal data because it is necessary for :
The pursuit of our legitimate interests (as set out below)
The purposes of complying with our duties and exercising our rights under contract for the sale of goods to a customer; or
Complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.

Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our Legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of ACTIVE3SPORTS , including

Selling and supplying goods and services to our customers
Protecting customers, employees and other individuals and maintaining their safety, health and welfare
Promoting, marketing and advertising our products and services
Sending promotional communications which are relevant and tailored to individual customers.
Understanding our customers’ behavior, activities preferences and needs to provide better service.
Improving existing products and services and developing new products and services
Complying with our legal and regulatory obligations
Preventing, investigating and detecting crime fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies
Handling customer contacts, queries, complaints or disputes
Managing insurance claims by customers
Protecting ACTIVE3SPORTS , its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to ACTIVE3SPORTS
Effectively handling any legal claims or regulatory enforcement actions taken against ACTIVE3SPORTS and
Fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

Your Rights to your data.

You have the following rights,

The right to ask what personal data that we hold about you at any time.

The right to ask us to update and correct any out of date or incorrect personal that we hold about you free of charge, and the right to opt-out of any marketing communications that we may send you. If you Wish to exercise any of the above rights, please contact us using the contact details below.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@active3sports.co.uk or mailing us at:

ACTIVE3SPORTS Ltd

21 Roman Way

South Hykeham

Lincoln

LN6 9UH

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Our delivery service providers such as the Royal Mail Group Limited are a third party and need your data to deliver your purchases from us.

ACTIVE3SPORTS only allows its service providers to handle your personal data when we have confirmed that they have appropriate data protection and security controls. We also only allow our service providers to provide services to ACTIVE3SPORTS or to you and for no other purposes.

Aside from our service providers, ACTIVE3SPORTS will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

Credit reference agencies where necessary for card payments.
Governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where required to do so.
To comply with our legal obligations.
To exercise our legal Rights (for example in court cases)
For the prevention, detection, investigation of crime or prosecution of offenders
For the protection of our employees and customers

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

Your Rights

You have the following rights,

The right to ask what personal data that we hold about you at any time.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@active3sports.co.uk or by mail at:

ACTIVE3SPORTS

[Re: Privacy Compliance Officer]